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COFFEE SUBSCRIPTION
Drink the best coffee, every single day
Freshly roasted, straight from the finca, delivered to your door.
① Choose your coffee
② SET UP YOUR SUBSCRIPTION
③ ENJOY YOUR SUBSCRIPTION
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A discount on every order
5% off every order, no discount codes needed.
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Never run out of coffee
Delivered automatically, exactly when you want it.
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Full flexibility
Pause, skip, or make changes whenever you like.
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Straight from the farmer
One finca, one harvest, freshly roasted for you.
Not sure yet? Start with a tasting pack
Find out which finca suits you, with no commitment.
FAQs
How much coffee do I need?
A good rule of thumb is 7 top 9 grams of coffee per cup. If two people are drinking three cups a day, you'll need around 1.5kg a month. It's always worth ordering a little extra, just so you never run out.
Which coffee should I order?
Every coffee has a unique flavour profile, shaped by the finca it comes from. The easiest way to find your match is with our taster pack.
Can I combine different coffees in my coffee subscription?
Absolutely! A great option if you love variety. Choose the coffee you’d like to add and repeat the rest of the steps 1 to 4 above for each one. Just make sure you choose the same delivery frequency for all your coffees. That way, everything arrives together in one single subscription.
When will my coffee subscription be delivered?
Your first order will be dispatched within 1-2 working days. For repeat deliveries, we prepare and send your coffee within 1-2 working days of the scheduled date. As soon as it’s on its way, you’ll receive an email with a track & trace link so you can follow the delivery.
How do I change the delivery date of my subscription?
Drop us an email at info@medellinsecret.nl with your preferred date and we'll sort it for you!
How do I manage my coffee subscription?
You can manage your subscription under 'My subscription' in your account. Don't have an account yet? Create one using the email address you ordered with.
Can I make changes to my coffee subscription?
To update your selection, go to 'My subscription' and click 'Edit my subscription'. You’ll be taken to the webshop to build your new subscription. Once completed, your previous subscription will be replaced, and a fresh order will be processed.
If you only want to make a small change without triggering a new delivery, feel free to email us at info@medellinsecret.nl. We’ll be happy to help.
How do I change my address?
Go to 'My subscription' and click 'Change address'. Got a separate delivery address and billing address? Update them individually under 'Addresses' in your account.
How do I update my payment details?
Go to 'My subscription' in your account, click 'View', and select ‘Change payment method’. You’ll be redirected to the checkout page, where you can safely enter your new payment information.
Can I pause my coffee subscription?
Go to 'My subscription' and click ‘Pause’. When you're ready to resume, simply select ‘Reactivate’ Prefer to stop altogether? You can cancel your subscription from the same page by clicking on 'Cancel' .
How do I cancel my coffee subscription?
To cancel your subscription, go to 'My subscription' and click 'Cancel'. Your subscription will end immediately. If you change your mind later, you can easily reactivate it in your account by clicking 'Reactivate'.
When will my payment be processed?
Your first payment is taken when you set up your subscription. For future deliveries, an automatic payment request is sent to your bank, which may take a few days to process. This won't delay your delivery, we'll send it shortly after the order is placed.