Contact
Contact
Get in touch
We're happy to help
Got a question about our coffee beans? Curious about the story behind a specific finca? Or just want to talk coffee with fellow enthusiasts? We’d love to hear from you. For quick answers to common questions, check out our FAQ.
Coffee is our craft and our passion. We love sharing it with you!
Medellín Secret Finca Coffee VOF
Rapenburgerstraat 171H
1011 VM Amsterdam
Phone: +31 6 38 62 29 52
Email: info@medellinsecret.nl
KVK: 93151829
BTW: 8662.94.685.B.01
Rabobank: NL86 RABO 0318 868 547
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FAQs
Got a question? You might find the answer here
Looking for details about your order, shipping, or coffee subscription? We’ve collected the most frequently asked questions below. If you can’t find what you’re looking for — or would simply prefer direct contact — don’t hesitate to get in touch. We’re always happy to help.
SHIPPING
Who delivers my order?
We work with both DHL and DPD, depending on the size of your order. This helps us keep costs down and our pricing fair. Prefer a specific carrier? Contact us to discuss the options!
How long will it take to receive my order?
We ship your order within 1-2 working days. Delivery times vary by carrier and destination — within the Netherlands, it usually takes 1-2 working days; international orders may take a little longer.
Good to know: DHL delivers on Saturdays, while DPD delivers only on weekdays.
Need your coffee quickly, or want to request a specific carrier? Just leave a note with your order or get in touch via email — we’ll do our best to find a solution that works for you.
What if my order is delayed or lost?
It rarely happens, but parcels can occasionally go missing in transit. If your order hasn’t arrived, please contact us as soon as possible. We’ll immediately follow up with the carrier and send a replacement, so you’re not left without your coffee.
If your original package turns up later, you can either keep it — and we’ll invoice the extra delivery — or return it at no cost. Just let us know what works best for you.
Where can I find my tracking number?
As soon as your parcel is picked up and scanned by the carrier, you’ll receive an email with your tracking details. Haven’t seen it come through? Just get in contact — we’ll gladly send it to you directly.
Do you ship internationally?
Yes, we ship to several EU countries. Shipping costs and delivery times vary by destination and are automatically calculated at checkout.
In the answer below you’ll find shipping rates for the countries we send to most frequently. If your country isn’t listed or you need more information, feel free to get in contact — we’re happy to help.
What are your shipping rates?
Shipping within the Netherlands is €6.65 — but it’s free on orders over €60! Rates for Belgium and Germany: €9.53 and France: €15.06.
Good to know: If you’d like to change the shipping carrier, this may come with additional costs.
Want your order shipped to another EU country? Just get in contact — we’re happy to look into the options with you.
ORDERS
How can I track my order?
Once your order has been collected and scanned by the carrier, you’ll receive a tracking email so you can follow its progress directly via the carrier’s website.
Didn’t receive your tracking info or need additional help? Just contact us — we’ve got you covered.
I received the wrong coffee — what should I do?
First, double-check your order. Then send us a quick email with your order number and a short description of what went wrong — a photo can help too. We’ll sort it out as soon as possible.
I made a mistake with my order. Can I still change it?
That depends on how quickly you let us know. If your order hasn’t been processed yet, we’ll do our best to update it.
Please note that some changes may not be possible if the coffee has already been ground — since we prepare each order fresh.
Either way, just get in touch and we’ll find the best solution together.
What if my coffee arrives damaged?
We pack every order with care, but now and then a bag can tear during transport. If that happens, contact us right away. contact met ons op.
Depending on the situation, we might ask you to hold on to the beans and not dispose of the packaging. If a return is needed, we’ll take care of it.
COFFEE
I’m not sure which coffee to choose — can you help?
Natuurlijk, we helpen je graag bij het kiezen van de juiste koffie!
Absolutely — we’re happy to help you find the right fit. Each of our coffees has its own distinct character. If you enjoy a refined and intense cup, Finca Santa Elena might be the one for you. For a creamy, full-bodied flavour, Finca La Luisa is a great choice. And if you’re drawn to coffees with fruity and chocolatey notes, Finca La Candelaria is likely to surprise you.
Not sure where to start? Our taster pack is a great way to discover which flavour profile suits you best.
Which coffee suits my brewing method?
Our beans are versatile and work well with a variety of brewing methods — it really depends on your taste.
For an intense espresso or refined black filter coffee, we recommend Finca Santa Elena . Finca La Luisa performs beautifully in a creamy cappuccino, a bold espresso, or a full-bodied filter brew. While Finca La Candelaria offers flexibility — it’s lovely as espresso, cappuccino, or filter, and also shines as a cold brew on warmer days.
Still unsure? Just get in contact!
What’s the best way to store my coffee?
We recommend keeping your coffee in a cool, dry, and dark place— ideally in the original bag or an airtight container.
Try to avoid exposure to air, sunlight, or heat sources. Room temperature is perfect, and it’ll help preserve the coffee’s flavour for as long as possible.
Which grind size should I choose?
Grind size makes a big difference when it comes to flavour. For espresso, a fine grind is best. A French Press calls for a coarse grind, while filter coffee sits somewhere in between. A stovetop moka pot works best with something slightly coarser than espresso.
Getting the right coffee grind per brewing method helps you achieve the ideal extraction and flavour balance — whether you prefer your coffee bright and clean or deep and intense. Even small adjustments can make a noticeable difference.
Need help choosing the right grind? Feel free to contact us!
Do you sell decaf coffee?
At the moment, we don’t offer a Medellín Secret decaf, but we do have a high-quality decaf available at our shop in The Hague. It’s carefully decaffeinated to retain as much flavour and aroma as possible.
If you’re looking for a great caffeine-free option for home or work, get in touch and we’ll tell you more about this coffee and how to order it.
SUBSCRIPTION
How do your coffee subscriptions work?
With a coffee subscription , your favourite beans are delivered automatically at the frequency that suits you — so you’ll always have fresh coffee at home, without having to think about it. And to thank you for your loyalty, you’ll receive a 5% discount on every subscription order.
If you have any questions about how it works, or if you’d like to adjust your subscription, you’re always welcome to contact us. You can also check the FAQ section on subscriptions for more details.
GIFTS
Do you offer gift cards?
At the moment, our website doesn’t yet support gift cards — but we’re working on it!
In the meantime, we’re happy to create one manually for you. We offer a beautifully designed digital gift card with a unique discount code that gives the recipient a fixed amount off their order. Interested? Just get in touch, and we’ll take care of the rest.
Do you offer other gift options?
Our coffee taster pack makes a wonderful gift for any coffee lover. It’s a great way to explore the unique flavours of our single finca specialty coffees, all in one package.
If you’d like to send it as a present, feel free to leave a note with your order or contact us directly — we’ll make sure it’s prepared with care.
